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GlossaryAccessibility: A site, facility, workplace, service, or program’s capacity to allow persons with some form of disability to approach, enter, operate, participate in, or use safely and with dignity Acculturation: Cultural change of an individual, group, or people by adapting to or borrowing traits from another culture; a merging of cultures resulting from prolonged contact. Ageism: Stereotyping of and discriminating against individuals or groups because of their age Americans with Disabilities Act (ADA): Law that became effective in July 1990 and was amended in January 2009.The ADA prohibits, under certain circumstances, discrimination based on disability. The ADA defines disability as "a physical or mental impairment that substantially limits a major life activity." Whether a particular condition is considered a disability is determined on a case-by-case basis, with some specific conditions—such as current substance abuse and visual impairment that is correctable by prescription lenses—excluded as disabilities Assimilation: The process of taking on the cultural traditions and practices of a particular people or group, which is typically a larger or more dominant group than their own Bisexual: A person emotionally and/or sexually attracted to members of both sexes, although there may be a preference for one gender over another CLAS standards: The collective set of culturally and linguistically appropriate services (CLAS) mandates, guidelines, and recommendations issued by the DHHS Office of Minority Health intended to inform, guide, and facilitate practices related to culturally and linguistically appropriate health services. Community: Any set of persons that differs from other sets in a society due to demographic, economic, or social characteristics (eg, age, sex, education level, race, religion, income, lifestyle, beliefs, and so forth) Culture: The ideas, actions, customs, beliefs, values, and institutions of racial, ethnic, religious, or social groups Cultural competence: Having the capacity to function effectively as an individual and an organization within the context of the cultural beliefs, behaviors, and needs presented by consumers and their communities Culture:
Cultural and linguistic competence: “Cultural and linguistic competence is a set of congruent behaviors, attitudes, and policies that come together in a system, agency, or among professionals that enables effective work in cross-cultural situations. ‘Culture’ refers to integrated patterns of human behavior that include the language, thoughts, communications, actions, customs, beliefs, values, and institutions of racial, ethnic, religious, or social groups. ‘Competence’ implies having the capacity to function effectively as an individual and an organization within the context of the cultural beliefs, behaviors, and needs presented by consumers and their communities.” (Based on Cross, T, Bazron, B, Dennis, K, Isaacs, M. Towards a Culturally Competent System of Care Volume I. Washington, DC: Georgetown University Child Development Center, CASSP Technical Assistance Center; 1989). Culturally and linguistically appropriate services (CLAS): Services that are respectful of and responsive to cultural and linguistic needs Cultural and linguistic competence: a set of congruent behaviors, attitudes, and policies that come together in a system, agency, or among professionals that enables effective work in cross-cultural situations Cultural sensitivity: Ability to respond appropriately to the attitudes, feelings, or circumstances of groups of people who share a common, distinctive racial, national, religious, linguistic, or cultural heritage Disability: a physical (visible) or mental (invisible) impairment that substantially affects one or more of a person’s major life activities Discrimination: Treatment or consideration based on class or category vs individual merit Ethnicity: Characteristics of a group of people who share a common, distinctive racial national, religious, linguistic, or cultural heritage Healthcare organization: Any public or private institution involved in any aspect of delivering healthcare services Health disparities: Differences in health among individuals in a population. Identity: the way in which people view themselves Interpreter: Person who translates orally from one language to another Limited English proficiency: Difficulty speaking, reading, writing, or understanding English because an individual:
Nationality: Status of belonging to a particular nation by birth or naturalization; people who share a common origin, culture and/or language, and possibly constituting a country Ombudsperson: A person who investigates complaints, reports findings, and mediates fair settlements, especially between aggrieved parties Patients: Individuals, including accompanying family members, guardians, or companions, seeking physical or mental healthcare, or related, services People of color: Term used to refer to nonwhite people, sometimes used instead of or interchangeably with the term "minority," which may suggest inferiority or disenfranchisement Quality of life: Factors considered important by patients such as environmental comfort, security, interpersonal relations, and autonomy in making decisions Race:
Religion: Set of beliefs, values, and practices based on the teachings of a spiritual leader Sexual orientation: The direction of one’s sexual interest toward members of the same, the opposite, or both sexes Sign language: Mode of communication by hand gestures commonly used by and for deaf persons; American Sign Language (ASL) is the most commonly used sign language in the United States; deaf people from different countries use different sign languages Staff: Individuals either employed directly by an organization or subcontracted or affiliated with it Stereotype: a preconceived or oversimplified generalization about an entire group of people without regard to individual differences Strategic plan: Approach that incorporates elements of a variety of kinds of planning and anticipates potential problems Translator: Person who converts written material from one language (the source language) into a different language to another Adapted from:
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