Module 4: Organizational Supports for Cultural Competence

Learning Objectives

  • Discuss the collection of patient data
  • Describe the role of community involvement in culturally competent care
  • Discuss the roles of organizational structure and organizational self-assessment in achieving and maintaining culturally competent care

Pretraining Assessment

  1. Which of the following is NOT a key element in the strategic planning for implementing cultural and linguistic competence activities?
    1. A. Service activities, time lines, and milestones
    2. B. Contracting with an agency that provide language interpretation services
    3. C. Identification of responsible individuals (using detailed organizational charts)
    4. D. Development and implementation of standards and performance requirements
    5. E. Protocols for scheduling and coordinating activities
  2. Is the following statement True or False?
    Organizational self-assessments should be conducted after all of the CLAS Standards have been implemented at a healthcare organization.
    1. True
    2. False
  3. How many racial classifications are recognized by the US Census Bureau?
    1. 3
    2. 4
    3. 15
    4. None of the above
  4. The types of community data that the DHHS Office of Civil Rights and the Health Resources and Services Administration (HRSA) suggest should be collected by healthcare organizations include which of the following?

    1. A. Descriptions of geographic, demographic, and socioeconomic status
    2. B. Languages spoken in the community
    3. C. Number of available parking spaces
    4. D. Analysis of the cultural needs and health practices and behaviors of ethnic groups
    5. E. All of the above

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Howard University College of Medicine AIDS Education and Training Center - National Multicultural Center