1. Understanding and Implementing the CLAS Standards
Standard 3: Staff Education and Training (guideline)
“Health care organizations should ensure that staff at all levels and across all
Education and Training in CLAS
In fact, staff training is cited as a key function in the Consumer Bill of Rights and Responsibilities, which was issued in 1997 by the President's Advisory Commission on Consumer Protection and Quality in the Health Care Industry. In addition to discussing the types of services and information that patients should expect to receive, this document provides practical suggestions for things that healthcare organizations can do to support those patient rights. One key suggestion is that provider organizations should offer “continuing education courses for providers to assure cultural and language competency” so as to inculcate among all staff members an understanding of “the significance of cultural attitudes on the effectiveness of health care.” [President's Advisory Commission on Consumer Protection and Quality in the Health Care Industry. Consumer Bill of Rights and Responsibilities. Available at: http://www.opm.gov/insure/archive/health/cbrr.htm.] To further this goal, the AAMC, as mentioned in Module 1, has its Group on Diversity and Inclusion, which has issued a number of recommendations concerning the vital role of cultural competence training for the staffs of healthcare organizations.
Contents of cultural competence trainings
Topics that could be covered during this ongoing educational process include:
In the absence of current standard curricula or certification or credentialing processes for cultural competence, healthcare organizations can choose among several options to ensure that all staff members receive training in cultural competence. Some provider organizations may choose to develop and conduct the training in-house. Others may want to contract with an external consultant or organization to conduct in-service trainings. Community-based healthcare organizations may find that it is advantageous to coordinate with neighboring or related organizations to conduct joint trainings. Standard 3 intentionally allows organizations flexibility in how they handle the ongoing cultural competence training of their staffs.
For a more thorough discussion of the target audiences for training in CLAS standards, curricular contents, and the selection and assessment of individuals to conduct such trainings, please refer to Module 1 of this curriculum.